Your personal data security is our top priority at Tegem. This privacy policy explains in detail what information we collect, why we collect it, how we keep it secure, and what rights you have.
Tegem's data protection measures at a glance
This Privacy Policy applies to the Tegem platform (tegem.click) and all associated services. It takes effect whenever you register on Tegem, use the platform, or get in touch with us.
Tegem believes transparency is the best policy. We want to be upfront about exactly what we do — and don't do — with your data. No hidden clauses here.
If you do not agree to this Policy, we recommend that you discontinue use of Tegem. Continued use of the platform will be considered acceptance of this Policy.
Tegem collects two types of data — information you provide directly and information collected automatically.
| Data Type | What's Included | When collected |
|---|---|---|
| Identity Information | Name, date of birth, NID number | During registration and KYC verification |
| Contact Information | Mobile number, email address | When creating an account |
| Financial Information | Mobile banking number, transaction history | During deposits and withdrawals |
| Device information | IP address, browser, operating system | Automatically, on every visit |
| Usage Data | Betting history, preferred games, session duration | While using the platform |
| Cookie Data | Session cookies, preference cookies | When accessing the website |
Tegem collects your data for specific purposes only. We do not retain unnecessary information or use it beyond its original purpose.
Tegem never sells your data to third parties for advertising purposes. Your consent is obtained before any marketing communications are sent, and you can opt out at any time.
Tegem shares data with third parties only in very limited circumstances, which are clearly outlined below:
The Tegem website uses cookies — small text files stored in your browser that help improve your experience.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to stop working. On your first visit, you can accept or decline cookies via our cookie banner.
Tegem does not retain any data longer than necessary. Retention periods vary depending on the type and purpose of the data.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Obligations |
| Transaction Records | 7 years | Financial Regulations |
| KYC Documents | Securely deleted after 5 years | Verification Requirements |
| Customer Service Chat | 3 years | Quality Improvement & Dispute Resolution |
| Cookies & Session Data | Browser session or up to 1 year | Functionality |
| Marketing Preferences | Until you opt out | Personalized Service |
Once the retention period expires, data is securely and permanently deleted or anonymized.
As a Tegem user, you have the following rights. Contact our support team to exercise any of them.
To exercise these rights support@tegem.click. We'll respond within 30 days.
Tegem uses multiple layers of security to keep your data protected. Our security team continuously monitors the system around the clock.
Tegem is strictly prohibited for anyone under 18. We do not knowingly collect data from children or minors.
If a parent or guardian discovers that their child has registered on Tegem, please contact us. We will promptly delete that account and all associated data.
Tegem may update this Privacy Policy as needed. You will be notified of any significant changes via your registered email or SMS. Continued use of the platform after any changes constitutes acceptance of the updated policy.
For any privacy-related questions or requests: