Tegem FAQ – All Your Questions Answered in One Place

Yes, Tegem is an internationally licensed online gaming platform. Our license is issued by an international regulatory authority, ensuring fair play, secure payments, and the protection of user data.

A few reasons to trust Tegem:

• All game outcomes are governed by an RNG (Random Number Generator) and independently audited by third parties
• User funds are held in a separate escrow account and never commingled with the company's operational funds
• All data is secured with 256-bit SSL encryption
• Thousands of Bangladeshi members successfully withdraw every day
• Responsible gaming policies are strictly enforced

If you have any doubts, you can request licensing information at support@tegem.click.

Yes, Tegem supports all major mobile banking platforms in Bangladesh. Currently available payment methods:

• Mobile Pay: Personal & Merchant – available for both deposits and withdrawals
• Nagad: Direct transfer – the fastest method
• Rocket (Dutch-Bangla): Deposits & Withdrawals Supported
• Bank Transfer: For large amounts

Depositing is straightforward: log in to your account → go to Payment → select your preferred method → enter the amount → send it to Tegem's designated number → confirm with your transaction ID. Your balance is usually updated within 5 minutes.

The minimum deposit is ৳200. When making a deposit, make sure you are using Tegem's latest payment number (log in to the platform to find it), as it is updated from time to time.

When a match is cancelled or incomplete, Tegem follows international betting standards. The key rules are:

• Match fully cancelled: If a match is cancelled before a single ball is bowled or period is played, all bets are voided and your full stake is refunded.
• Stopped before completing the scheduled overs: In cricket, a 50-over match is generally considered valid if at least 20 overs have been bowled (settled using the Duckworth-Lewis method). The exact rules depend on the specific event's terms.
• Live Betting: If a live betting match is suddenly suspended, bets are generally settled based on the state of play at the time of suspension.
• Refund timeline: Refunds for cancelled bets are typically credited back to your balance within 24–48 hours.

If you are unsure about the settlement rules for a specific event, contact Tegem support and they will walk you through how that match is settled.

No — Tegem strictly prohibits anyone under 18 from opening an account or using the platform. This isn't just a rule for the sake of it; younger users face a significantly higher risk of developing gambling addiction, and that's not something we take lightly.

How we verify age:

• Date of birth is required at registration
• NID verification is required for large withdrawals or suspicious account activity
• Accounts showing unusual activity (such as use of a parent's device) will be temporarily suspended

If you suspect someone you know is underage and using Tegem, contact us at support@tegem.click. We will immediately disable the account and remove all associated data.

Setting up two-factor authentication (2FA) on Tegem is straightforward and adds a strong layer of security to your account. Here are the steps:

• Step 1: Log in to your account → click the profile icon in the top right corner
• Step 2: Go to Settings → Security → Two-Step Verification
• Step 3: Select "SMS OTP" or "Email Verification"
• Step 4: Activate using the OTP sent to your mobile

With 2FA enabled, every login from a new device or location will trigger an OTP sent to your mobile. No one can access your account without it — even if they know your password.

A few more security tips: keep login notifications enabled, use a password manager, and change your password immediately if you notice any suspicious login activity.

Tegem's daily sign-in bonus is one of our most popular features. Simply log in to your account every day to claim the reward — no extra steps required.

Here's how it works:

• Consecutive logins: The longer your daily login streak, the bigger the rewards. A 7-day streak unlocks a special bonus.
• Free Spins: Free spins are available on selected slot games and must generally be used within 24–48 hours.
• Daily missions: Bonus points are earned by placing a set amount in bets or playing specific games.
• Winnings from free spins: Winnings from free spins typically carry a 5x–10x wagering requirement before withdrawal.

Full terms for each promotion are clearly listed on the offer page. Turn on notifications to stay updated on free spins and daily bonuses. Any unused bonus will expire once the validity period ends.